Frequently asked questions
Straight answers about setup, cost, consent and data. Something missing? Email support@chatpat.io.
What is ChatPat?
- ChatPat is a WhatsApp CRM for small teams. It gives a team one shared inbox for a WhatsApp Business number, with chat assignment, internal notes, approved broadcasts, a sales pipeline and automations. It runs on the official WhatsApp Business Cloud API, in the browser and on Android.
Is ChatPat an official WhatsApp or Meta product?
- No. ChatPat is an independent product and is not affiliated with WhatsApp or Meta. It connects to your number through the official WhatsApp Business Cloud API, which Meta provides for businesses.
What do I need to use ChatPat?
- You need a phone number on the official WhatsApp Business Cloud API and a Meta Business account. You connect them once in the setup wizard, then invite your team.
How much does ChatPat cost?
- Plans run from ₹999 a month (Starter) to ₹9,999 a month (Enterprise), or ₹9,990 to ₹99,990 for a year. Prices are in Indian rupees and include GST, so the listed amount is the amount you pay. Every new workspace gets a free trial of 14 days with no card needed.
How many team members can use one workspace?
- It depends on the plan: Starter 2, Growth 5, Pro 10, Enterprise 25 team members.
Does Meta charge for WhatsApp messages separately?
- Yes. Meta bills you directly for WhatsApp template messages at Meta's own rates. That charge is not part of your ChatPat plan and ChatPat adds nothing to it.
Does ChatPat renew and charge me automatically?
- No. You pay in advance for a month or a year by card, UPI or netbanking through Razorpay, and you are never charged again automatically. When a paid period ends the workspace is locked until you choose a plan. Your data stays in place while it is locked.
Can I get a refund?
- Yes. Ask within 7 days of your first payment and you get a full refund.
How does opt-out work for broadcasts?
- A contact who replies STOP is removed from broadcasts automatically. Broadcasts use templates Meta has approved and go only to contacts who opted in.
Does ChatPat use AI on my customer chats?
- Only if you switch it on. AI replies are off by default. When you turn them on you connect your own AI provider key, the provider bills that key, and replies can answer from PDFs and FAQs you upload to the knowledge base.
How long is message history kept, and can I delete my data?
- You choose how long message history is kept, and older messages are purged daily. You can delete your account and workspace data yourself at any time, without emailing anyone.
Does ChatPat show ads or track me?
- No. ChatPat has no advertising or analytics SDKs, on the web or on Android.
Is there a mobile app?
- Yes. ChatPat has an Android app alongside the web app. The Android app keeps working offline and syncs when you reconnect.
Can I keep my data in my own database?
- Yes, on the Pro and Enterprise plans. Other plans are hosted on ChatPat Cloud.
See the plans on the pricing page.
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