Terms of Service — ChatPat Business Inbox

ChatPat Business Inbox ("ChatPat") is an independent business CRM built on the official WhatsApp Business Cloud API. ChatPat is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta Platforms, Inc. WhatsApp is a trademark of Meta. By creating an account or using ChatPat you agree to these Terms.

1. Service description

ChatPat provides a shared team inbox, broadcast campaigns using Meta-approved templates, sales pipeline, keyword automations and flows, and a knowledge base, with offline-first sync to your own Supabase project. ChatPat requires your own official WhatsApp Business Cloud API number and Supabase project.

2. Accounts & acceptable use

You must provide an accurate email and keep credentials confidential.
You must verify your email before full access; unverified sessions are not retained.
Business tool, 13+. You are responsible for all activity under your workspace and team members.
No unlawful, infringing, abusive, or misleading content; no attempts to bypass access controls, RLS, or rate limits.

3. WhatsApp / Meta compliance

You agree to Meta's WhatsApp Business Terms, Messaging Policy, and template rules. Messaging requires verified recipient opt-in. Contacts texting only STOP, UNSUBSCRIBE, OPT OUT, OPTOUT, CANCEL, END or QUIT are automatically opted out, suppressed from future broadcasts, and active flows are cancelled. You must honor opt-in proof and 24-hour customer-care window limits enforced by the app.

4. Your data & privacy

CRM data you enter remains yours. Processing details are in our Privacy Policy. Deletion is self-service at /delete-account and in-app under Settings → Policy & Logs → Delete Account & Wipe All Data, or via privacy@chatpat.io.

5. Plans, fees & suspension

This release is free, with no ads and no in-app purchases. Licenses may be suspended or limited for abuse, non-payment (if plans apply later), or Meta policy violations. On suspension, data is retained and sends stop; on deletion, data is permanently removed as described in the Privacy Policy.

6. Availability & support

Provided "as is" without uptime warranty. Support via support@chatpat.io. We may update features, retention defaults, or these Terms; continued use after posting constitutes acceptance.

7. Liability

To the maximum extent permitted by law, ChatPat is not liable for indirect, incidental, or consequential damages, including message delivery failures by Meta or data loss from misconfigured tenant databases.